WARRANTY POLICY
TIANA warranty policy
TIANA offers a full statutory warranty covering manufacturing and material defects for genuine branded TIANA products purchased from TIANA own stores (including Online) or authorized TIANA retailers. The warranty policy can be found under Customer Care at www.tianajewellery.co.uk at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that, in the opinion of TIANA or an authorized TIANA retailer, is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence, or by failure to follow TIANA’s special product Care Advice. The Care Advice can be found under Customer Care at www.tianajewellery.co.uk at any time. Every item found to be defective under this warranty may be, at the discretion of TIANA or an authorized TIANA retailer:
1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value; or
3. Repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. The damaged product should be send back to TIANA sales company. This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt, or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty. These warranty conditions apply if there are no specific warranty conditions granted for specific products. TIANA reserves the right to amend or adapt these warranty conditions, with implications for the future, at its discretion at any time. This warranty does not affect your statutory rights.
Proof of purchase
Please keep your invoice or receipt as proof of purchase.
For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.
Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.
For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.
International exchange
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) TIANA does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.